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BT trying to take back my broadband?

Community Veteran
Posts: 8
Registered: ‎17-09-2014

BT trying to take back my broadband?

I just checked my email account and found quite as one would guess an email from my former broadband/phone provider BT stating that they are reactivating my account today.
Looking through the forums it seems that this is a similar issue to the gentleman/lady here. So I posting this before calling BT (whose order checking service seems to be down going by the web site) to find out what this funny business is. I'm hoping it's much like the other user's case in that it's simply a mistake on their system, especially considering they don't have a MAC code from me.
Any chance of a little input from you guys as to what's going on?
Thanks,
Stephen.
4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 151
Thanks: 23
Fixes: 1
Registered: ‎06-08-2014

Re: BT trying to take back my broadband?

Morning Regulus
Could you PM me your username please and I'll see what's happening.
Thanks Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Alex D
 Plusnet Help Team
Community Veteran
Posts: 8
Registered: ‎17-09-2014

Re: BT trying to take back my broadband?

Sent in PM as requested, and thanks for jumping on this so quickly.
Plusnet Help Team
Plusnet Help Team
Posts: 151
Thanks: 23
Fixes: 1
Registered: ‎06-08-2014

Re: BT trying to take back my broadband?

As discussed Regulus, I can't see any request to take over any service and there are no open orders on your line.
It's always best to double check and hopefully it's just an admin error on BT's part.
If this post resolved your issue please click the 'This fixed my problem' button
 Alex D
 Plusnet Help Team
Community Veteran
Posts: 8
Registered: ‎17-09-2014

Re: BT trying to take back my broadband?

Hopefully so, I'll have a word with them once their website is actually working and I can use the live chat there.
Thanks again for the help Smiley