BT sport

[#1]

I thought id managed to cancel bt sport a few weeks ago, i filled in a short form then it said i didn't need to do anything else, (happy days} no!!!! checked my latest bill and surprise im still paying for it, so i followed the same procedure again. Tell me plusnet do you know what Newspeak is?

[#2]

Moderators Note

This topic has been moved from Chat to My Account / Billing

[#3]

From my experiences with cancelling bt sports.

Just ask plusnet to cancel your bt sports again and they should confirm by email when actioned.

If no joy with getting through on phone post your request on chat like numerous other people have and on will read and action at least then you have a paper trail.

[#4]

Hi @MJe, thanks for getting in touch

It looks like it hadn't fully cancelled on our side, I've therefore removed this from your account manually and refunded the over-charge there has been, please allow 5-7 working days for this to show on your side. 

Let us know if you need anything else.