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BT sport

MJe
Newbie
Posts: 3
Registered: ‎01-04-2020

BT sport

I thought id managed to cancel bt sport a few weeks ago, i filled in a short form then it said i didn't need to do anything else, (happy days} no!!!! checked my latest bill and surprise im still paying for it, so i followed the same procedure again. Tell me plusnet do you know what Newspeak is?

3 REPLIES 3
dvorak
Moderator
Moderator
Posts: 27,789
Thanks: 5,806
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Registered: ‎11-01-2008

Re: BT sport


Moderators Note


This topic has been moved from Chat to My Account / Billing

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BERTJ
Rising Star
Posts: 95
Thanks: 32
Fixes: 1
Registered: ‎17-11-2018

Re: BT sport

From my experiences with cancelling bt sports.

Just ask plusnet to cancel your bt sports again and they should confirm by email when actioned.

If no joy with getting through on phone post your request on chat like numerous other people have and on will read and action at least then you have a paper trail.

abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 108
Fixes: 60
Registered: ‎02-05-2017

Re: BT sport

Hi @MJe, thanks for getting in touch

 

It looks like it hadn't fully cancelled on our side, I've therefore removed this from your account manually and refunded the over-charge there has been, please allow 5-7 working days for this to show on your side. 

 

Let us know if you need anything else.

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team