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BT sport app still not active after 24 hours

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Newbie
Posts: 2
Registered: ‎21-07-2018

BT sport app still not active after 24 hours

I have ordered the BT sport app for the second time and gone through all registration email and I'm still getting messages saying it's not active when I try to log into the app. Can anyone help with this?
3 REPLIES 3
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Plusnet Help Team
Plusnet Help Team
Posts: 17,833
Thanks: 5,631
Fixes: 952
Registered: ‎21-04-2017

Re: BT sport app still not active after 24 hours

Hi @Stewartbrawley

Sorry to hear you're having problems with the BT Sport app.

Have you received the confirmation email advising to activate your BT ID?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Newbie
Posts: 2
Registered: ‎21-07-2018

Re: BT sport app still not active after 24 hours

Yeah I activated it according to the instructions in that email.
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Plusnet Help Team
Plusnet Help Team
Posts: 1,206
Thanks: 235
Fixes: 52
Registered: ‎22-01-2018

Re: BT sport app still not active after 24 hours

Hello @Stewartbrawley,

 

Thanks for getting back to us, we really appreciate it. We will need to refer this for further investigation and have sent you a ticket here requesting the details we need to do so. Please can you get back to us once you have updated it and we will get this picked up for you.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team