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BT Sport query?

Dagenham71
Newbie
Posts: 4
Registered: ‎02-08-2014

BT Sport query?

Hi,
I just ordered BT Sport though PN and at the end when I completed the order it said I would need a new viewing card? (Question #8945326Cool
I did enter my current active viewing card number, is this correct? Or can I expect activation without needing a new viewing card?
Thanks.
12 REPLIES
Acassim
Grafter
Posts: 1,075
Thanks: 1
Registered: ‎11-06-2007

Re: BT Sport query?

Hi Dagenham71,
From looking at the support ticket you posted with, it looks like the service is just going to be activated on your cars as there is now mention of sending out a new viewing card. This should be picked up by the BT Sport team and activated for you shortly.
Dagenham71
Newbie
Posts: 4
Registered: ‎02-08-2014

Re: BT Sport query?

Cheers for the reply, any idea when this will be activated?
As of this morning I've still no BT Sports on my box or had any correspondence/update?
Thanks.
LukeS
Grafter
Posts: 203
Registered: ‎09-05-2014

Re: BT Sport query?

Hi Dagenham71,
I apologise for the delay in getting back to you. I've chased this up with the correct department and you should receive a response in the next 24 hours.
Dagenham71
Newbie
Posts: 4
Registered: ‎02-08-2014

Re: BT Sport query?

Thanks Luke, but as of yet I've still received no communication and still have no BT Sport, was kind of hoping to have this up and running for this weekend hence why I ordered last Saturday night but still absolutely nothing  Lips are sealed Roll eyes
Dagenham71
Newbie
Posts: 4
Registered: ‎02-08-2014

Re: BT Sport query?

That's it up running now this very second, cheers  Smiley
LukeS
Grafter
Posts: 203
Registered: ‎09-05-2014

Re: BT Sport query?

No problem, I apologise for the delay.  Smiley
antspurs
Newbie
Posts: 2
Registered: ‎08-08-2014

Re: BT Sport query?

hello i just ordered bt sport to through plusnet and it said something also about sending out a new viewing card does this mean i will get  a new card or will my current card just be activated like the person above
LukeS
Grafter
Posts: 203
Registered: ‎09-05-2014

Re: BT Sport query?

Hi antspurs,
We supply cards for those that don't have them. In your case we just need to add BT sports to your already active card.
antspurs
Newbie
Posts: 2
Registered: ‎08-08-2014

Re: BT Sport query?

thank you just got confused when i completed the order it was telling me a new one would be sent out
LukeS
Grafter
Posts: 203
Registered: ‎09-05-2014

Re: BT Sport query?

You should hear something within a couple of working days. If you don't give us a shout and we can chase it for you.  Smiley
mview
Dabbler
Posts: 11
Registered: ‎01-05-2009

Re: BT Sport query?

So, is it a bug on the website that says a new card will be sent - when one isn't needed?  I just ordered BT Sport and got the same message, even though I have a good working SkyHD subscription and card.  I'm hoping it BT Sport will get activated on the existing card - I did give the number...
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: BT Sport query?

Hi mview,
Yes, I've had a word with the BT Sport team and they are aware of this issue. The relevant information has been passed on and hopefully this should be getting fixed soon. Sorry for any inconvenience caused. I can see that your BT Sport is now active and should be working.