Fixed! Go to the fix.
Hi @Kimble1981, I'm sorry to see the pro-rata refund was not arranged at the same time the service was cancelled. This may have been due to the payment already processing, however I've made sure this has now been issued for you.
I have sent confirmation of the pro-rata refund via your account Here.
I hope this helps.
Re: BT Sport App
No problem @Kimble1981, let us know if there's anything else we can help with.