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BT Sport App

FIXED
Kimble1981
Dabbler
Posts: 12
Thanks: 2
Fixes: 1
Registered: ‎05-05-2019

BT Sport App

Hi, I recently cancelled the BT Sport app, upon checking my bill I have been charged £5.00 for the app, even through I received a 50% off discount. Plus the billing period for the app it till 01/06/19 but I don't have access to the app now as it's cancelled. Therefore can you please adjust the charge, the maximum that I expect to pay would be the £2.50 that I have previously been paying. Thank You
3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 4,956
Thanks: 1,165
Fixes: 232
Registered: ‎25-03-2015

Re: BT Sport App

Fix

Hi @Kimble1981, I'm sorry to see the pro-rata refund was not arranged at the same time the service was cancelled. This may have been due to the payment already processing, however I've made sure this has now been issued for you.

 

I have sent confirmation of the pro-rata refund via your account Here.

 

I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Kimble1981
Dabbler
Posts: 12
Thanks: 2
Fixes: 1
Registered: ‎05-05-2019

Re: BT Sport App

Hi @HarryB many thanks for sorting this for me.
Plusnet Help Team
Plusnet Help Team
Posts: 4,956
Thanks: 1,165
Fixes: 232
Registered: ‎25-03-2015

Re: BT Sport App

No problem @Kimble1981, let us know if there's anything else we can help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team