BT Sport App billing error
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BT Sport App billing error
04-09-2017 3:44 PM
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This may seem trivial compared to some of the horror stories on the forum but I may be a bit old school and like to get things right and so should PlusNet where billing is concerned, I set up the BT sport app on the 10th August after pre-registering to get the £2.50 a month discount. My current bill shows a pro rata payment for the 10th to 28th August of £3.06 which is more than the normal monthly payment of £2.50 (£5 - £2.50 discount). I think it would be reasonable to expect a pro rata discount for this part month period but it must be beyond the capabilities of the billing system to work it out.
Re: BT Sport App billing error
04-09-2017 5:37 PM
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but it must be beyond the capabilities of the billing system to work it out.
Now there's a surprise
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: BT Sport App billing error
07-09-2017 11:30 AM
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Hmm - I've just got my bill and notice a pro-rata payment ff £4;35 with no pro-rata discount.
Not happy
Mike
Re: BT Sport App billing error
07-09-2017 12:17 PM
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It is the same on my bill pro-rata payment of £4.52 with no pro-rata discount
As we cannot raise tickets ref Billing errors and the phones lines are so busy at PN towers that chat is only available for limited hours, can PN please respond to this thread?
It could save PN (and those affected) many hours of effort on the phones or on chat.
Regards
Richard
Re: BT Sport App billing error
07-09-2017 12:24 PM
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Re: BT Sport App billing error
07-09-2017 12:39 PM
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I've sent you the full pro rata amount back to you as a refund.
Please allow 14 days for the refund.
I've arranged for the full pro rata amount to be sent back to you once your invoice clears within the next 7 working days.
Please allow 14 days for the refund following that.
Sorry for the inconvenience caused.
Re: BT Sport App billing error
07-09-2017 12:40 PM - edited 07-09-2017 12:43 PM
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Original message deleted, @Gandalf has beaten me to it, thanks for your response and the refund.
Re: BT Sport App billing error
07-09-2017 12:56 PM
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Re: BT Sport App billing error
07-09-2017 8:45 PM - edited 07-09-2017 8:46 PM
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Gandalf Mine was the same. Pro-Rata charge £2.83 (suppose to be less than that because of £2.50 a month discounts for 12 months when I was pre-registered BT Sports App a few months back) The ticket say I get £2.50 off for 6 months? Why? Suppose to be 12 months because I did sign up and pre-registered.
Re: BT Sport App billing error
08-09-2017 9:35 AM
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I have just got a bill with two BT App charges. £4.99 pro rata charge and £5 less discount £2.50. What is the first one for as it seems I am being charged £7.50 instead of £2.50. Impossible to get thru to billing at PN
Re: BT Sport App billing error
08-09-2017 10:00 AM
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I've had the exact same question, Viz a £4.99 pro rata charge and a £5 BT app charge with £2.50 discount. What is the first charge for as I seem to have paid £7.50 instead of £2.50.
Re: BT Sport App billing error
08-09-2017 10:17 AM
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I had the same issue. I was billed £4.03 pro-rata charge plus £2.50. I used on-line chat and it seems that there are 2 ways to proceed.
1) the pro-rata bill stands and you then get 12 months at at the £2.50 rate.
2) you get a credit of £2.50 against the pro-rata rate and then 11 months at the £2.50 rate.
Re: BT Sport App billing error
08-09-2017 12:10 PM - edited 08-09-2017 12:10 PM
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The situation is explained here.
The partial, pro-rata month is charged at the RRP. You then receive 12 months service at the discounted rate of £2.50.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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