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BT Sport App: Notice period for cancellation?

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Armin_Tamzarian
Grafter
Posts: 25
Thanks: 5
Registered: ‎15-05-2019

BT Sport App: Notice period for cancellation?

Hi, I just cancelled the BT Sport App in a chat session with a Plusnet CSA. He said the BT Sport App would be terminated within 48 hours. Fine with me.

However, under Add-ons - it states:

If you choose to cancel an Add-On within 14 days, you understand that we may revert you to your previous contract or the closest matching service and you must pay for the services you have used, except Plusnet Protect or BT Sport where you must give 30 days' notice to cancel.

 

Does the "30 days notice to cancel" only apply during the first 14 days? Because the above wording gives the impression Plusnet require 30 days notice to cancel the BT Sport App at any time. Please can you clarify?

 

 

1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 505
Thanks: 69
Fixes: 25
Registered: ‎06-08-2018

Re: BT Sport App: Notice period for cancellation?

Fix

Hello @Armin_Tamzarian

 

The information you have highlighted is referring to the BT Sports (TV) add-on for YouView channels.

 

We can instantly cancel your BT Sports App package and do not require any notice period.

 

Hope this information has helped.

 

Kind regards.

If this post resolved your issue please click the 'This fixed my problem' button
 Wakas Hussain
 Plusnet Help Team