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BT Sport App Cancellation

FIXED
nickford909
Newbie
Posts: 3
Thanks: 1
Registered: ‎31-03-2020

BT Sport App Cancellation

Hi

I want to cancel the BT Sport App but there is no option to do so on the website, very frustrating. How do I go about this?

Thanks

Nick

8 REPLIES 8
nickford909
Newbie
Posts: 3
Thanks: 1
Registered: ‎31-03-2020

Re: BT Sport App Cancellation

Hi

Can I please get a response or guidance how to cancel? Why isn't this clear anywhere on the site?!

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,215
Thanks: 1,080
Fixes: 407
Registered: ‎01-01-2012

Re: BT Sport App Cancellation

Thanks for getting in touch. If you still want to cancel you can do so but we're also giving you the option to get it free for a month. All you need to do is fill out this form here ​​​​​​​

Moderator's note by Dick (Strat): Link fixed.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
nickford909
Newbie
Posts: 3
Thanks: 1
Registered: ‎31-03-2020

Re: BT Sport App Cancellation

Thanks for the response, the link above doesn't seem to be working. States 'Internal Sever Error'?

I still want to cancel

Cheers

Nick

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,215
Thanks: 1,080
Fixes: 407
Registered: ‎01-01-2012

Re: BT Sport App Cancellation

Fix

Thanks for getting back to me @nickford909

That's been done for you

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
wingyc
Interested
Posts: 2
Registered: ‎02-04-2020

Re: BT Sport App Cancellation

hi Matthew

 

i would like to cancel BT sport app on my account can you let me know how i do this as there is no customer service available either by phone or online. i also cannot do it by logging into my account which is ridiculous. Let me be clear I do not want a free month.

 

thanks Rachel

EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 2,032
Thanks: 356
Fixes: 117
Registered: ‎26-03-2018

Re: BT Sport App Cancellation

Hi @wingyc,

 

Thank you for letting us know that you would like to fully cancel your BT Sport app service. Please reply to this ticket here so that we have confirmation of this request on your account. If you get back in touch on this thread once you've done that, I'll pick this back up and get BT Sport cancelled for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
wingyc
Interested
Posts: 2
Registered: ‎02-04-2020

Re: BT Sport App Cancellation

Hi Emily I have replied to the ticket confirming I wish to cancel BT sport app.
EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 2,032
Thanks: 356
Fixes: 117
Registered: ‎26-03-2018

Re: BT Sport App Cancellation

Thank you for confirming that, I've removed the BT Sport app from your account now.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team