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BT Sport App Cancellation

FIXED
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Newbie
Posts: 1
Registered: ‎26-03-2020

BT Sport App Cancellation

Good morning,

 

Could you please cancel my BT Sport App. There is no option to do this online and no chance of getting through on the phone.

 

Thanks and best regards,

 

Mark

16 REPLIES 16
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Dabbler
Posts: 11
Thanks: 1
Registered: ‎26-03-2020

Re: BT Sport App Cancellation

Getting the same message that cannot take any calls or queries by phone.  There is no cancellation tag on the website for BT Sport, however the information on their advise is that we should be able to add or remove the app.  This is not good form PlusNet.

 

Did you get any response to your cancellation request on the forum from PlusNet?

 

G

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Plusnet Help Team
Plusnet Help Team
Posts: 7,903
Thanks: 883
Fixes: 381
Registered: ‎01-01-2012

Re: BT Sport App Cancellation

Fix

@markah67 @HamillG  I can see this has been done for you now

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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Dabbler
Posts: 11
Thanks: 1
Registered: ‎26-03-2020

Re: BT Sport App Cancellation

Matthew - I received confirmation that this would be cancelled from PlusNet but no notification has been received yet and the BTSport App is still active and would appear not to have been cancelled as yet.

 

G

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Newbie
Posts: 2
Registered: ‎01-04-2020

Re: BT Sport App Cancellation

Can you please cancel my BT Sport app too. Thanks in advance

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Plusnet Help Team
Plusnet Help Team
Posts: 7,903
Thanks: 883
Fixes: 381
Registered: ‎01-01-2012

Re: BT Sport App Cancellation

@bandituk Thanks for getting in touch. If you still want to cancel you can do so but we're also giving you the option to get it free for a month. All you need to do is fill out this form here https://comm.plus.net/k/Karmarama/bt_sport_subscription_discount 
 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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Newbie
Posts: 2
Registered: ‎01-04-2020

Re: BT Sport App Cancellation

Thanks for the offer but I think it will be much longer than a month before we see any meaningful sport, so please proceed with the cancellation.

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Plusnet Help Team
Plusnet Help Team
Posts: 7,903
Thanks: 883
Fixes: 381
Registered: ‎01-01-2012

Re: BT Sport App Cancellation

Thanks for getting back to us @bandituk

That's been done for you now

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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Dabbler
Posts: 11
Thanks: 1
Registered: ‎26-03-2020

Re: BT Sport App Cancellation

Hi Matthew,

 

I received the same message form yourself last week well before my next billing period and my BTSport account is still active. I do NOT wish to be billed for another month.  Please confirm that BTSport has been cancelled as the App is still active.  The difficulty is getting this arranged has been unreal and is not serving PlusNet well.  I have not received formal notification that  BTSport has been cancelled.

 

G

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Dabbler
Posts: 11
Thanks: 1
Registered: ‎26-03-2020

Re: BT Sport App Cancellation

Matthew,

 

This still has NOT been carried out.  I DO NOT wish to be billed for another month. 

 

G

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Plusnet Help Team
Plusnet Help Team
Posts: 7,903
Thanks: 883
Fixes: 381
Registered: ‎01-01-2012

Re: BT Sport App Cancellation

@HamilG From what we can see it has been removed as per the notice here

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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Newbie
Posts: 1
Registered: ‎03-04-2020

Re: BT Sport App Cancellation

Please can you cancel my BT Sport App as well. Thanks.
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Plusnet Help Team
Plusnet Help Team
Posts: 7,903
Thanks: 883
Fixes: 381
Registered: ‎01-01-2012

Re: BT Sport App Cancellation

That's been removed for you @pryan456

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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Newbie
Posts: 2
Registered: ‎05-04-2020

Re: BT Sport App Cancellation

Morning, can you please raise a ticket to cancel my BT Sport App.  I've been trying to get through via the phone line but it looks like I need to used the forum instead.

 

Many thanks,

 

Andy Lowe.

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Newbie
Posts: 1
Registered: a month ago

Re: BT Sport App Cancellation

Hi Matthew,

I would like to cancel my BT sports app.

please can you advise.

thanks

Richard