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BIll

FIXED
Nezzac
Grafter
Posts: 26
Thanks: 1
Fixes: 1
Registered: ‎08-11-2016

BIll

Hi

 

I just switched to a new package. Unlimited Fibre for £25 a month. I've just had an email saying I owe £32 this month. Can you help?

5 REPLIES 5
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: BIll

I believe the £25 offer was for fibre and line rental only, if you have any call plans these are extra on top.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Nezzac
Grafter
Posts: 26
Thanks: 1
Fixes: 1
Registered: ‎08-11-2016

Re: BIll

Hi

 

I don't have any call plans.

Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: BIll

Fix

Hi there, it does appear that the account has a call plan and this was selected on signup: https://www.plus.net/wizard/?p=view_service_notice&id=265295874

 

If you don't want this you can change your package here: https://www.plus.net/upgrade_process.html

 

 

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Nezzac
Grafter
Posts: 26
Thanks: 1
Fixes: 1
Registered: ‎08-11-2016

Re: BIll

Sorted. Thanks a lotSmiley

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,533
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: BIll

No problems, let us know if we can be of further assistance

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet