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BIll

FIXED
Nezzac
Dabbler
Posts: 12
Thanks: 1
Fixes: 1
Registered: 08-11-2016

BIll

Hi

 

I just switched to a new package. Unlimited Fibre for £25 a month. I've just had an email saying I owe £32 this month. Can you help?

5 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: BIll

I believe the £25 offer was for fibre and line rental only, if you have any call plans these are extra on top.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Nezzac
Dabbler
Posts: 12
Thanks: 1
Fixes: 1
Registered: 08-11-2016

Re: BIll

Hi

 

I don't have any call plans.

Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: BIll

Fix

Hi there, it does appear that the account has a call plan and this was selected on signup: https://www.plus.net/wizard/?p=view_service_notice&id=265295874

 

If you don't want this you can change your package here: https://www.plus.net/upgrade_process.html

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Nezzac
Dabbler
Posts: 12
Thanks: 1
Fixes: 1
Registered: 08-11-2016

Re: BIll

Sorted. Thanks a lotSmiley

Plusnet Help Team
Plusnet Help Team
Posts: 7,201
Thanks: 2,050
Fixes: 359
Registered: 21-04-2017

Re: BIll

No problems, let us know if we can be of further assistance

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team