BIll

Nezzac · ‎08-11-2016

Hi

I just switched to a new package. Unlimited Fibre for £25 a month. I've just had an email saying I owe £32 this month. Can you help?

Chris · ‎05-04-2007

I believe the £25 offer was for fibre and line rental only, if you have any call plans these are extra on top.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.

Nezzac · ‎08-11-2016

Hi

I don't have any call plans.

Chris · ‎05-04-2007

Hi there, it does appear that the account has a call plan and this was selected on signup: https://www.plus.net/wizard/?p=view_service_notice&id=265295874

If you don't want this you can change your package here: https://www.plus.net/upgrade_process.html

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.

Nezzac · ‎08-11-2016

Sorted. Thanks a lot

Gandalf · ‎21-04-2017

No problems, let us know if we can be of further assistance

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.

Anoush Mortazavi
Plusnet

Re: BIll