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BE have cancelled broadband, plus not due till tomorrow.

Community Veteran
Posts: 1,125
Thanks: 4
Registered: 14-08-2007

BE have cancelled broadband, plus not due till tomorrow.

I've had a text today from BE telling me they have stopped my broadband. I assume this is due to it being taken over by plusnet, but I've had no text from plus, and the phone system tells me my plusnet connection is not yet active. Pevious text from plus tells me it is not due until tomorrow.
I was not expecting 24 hours loss of service. What is normal?
Thanks
7 REPLIES
Superuser
Superuser
Posts: 6,479
Thanks: 591
Fixes: 49
Registered: 30-07-2007

Re: BE have cancelled broadband, plus not due till tomorrow.

The date given in the text from PN is usually the day after the actual installation, since it can take upto midnight for ADSL to be fully active although it's usually active well before that. Have you tried connecting the PN router , you may well find that it's already working ?
Community Veteran
Posts: 1,125
Thanks: 4
Registered: 14-08-2007

Re: BE have cancelled broadband, plus not due till tomorrow.

Problem is I'm away from home tonight. New router is at the post office because they didn't put it through the letterbox, and Mrs TC is at home with no internet.
Is it likely that if I talk her through changing username and password in the current router that it will just fire up when connected?
Community Veteran
Posts: 6,735
Thanks: 12
Registered: 02-02-2008

Re: BE have cancelled broadband, plus not due till tomorrow.

I don't know what router you've got but there are significant differences between the setup for Be and PN, so that won't work.
Community Veteran
Posts: 1,125
Thanks: 4
Registered: 14-08-2007

Re: BE have cancelled broadband, plus not due till tomorrow.

Ok thanks for your help. Pretty much what I thought - she'll have to manage with mobile broadband for tonght then.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: BE have cancelled broadband, plus not due till tomorrow.

Hi tonyAtplus,
Looks like your account's now active so everything should be working, please let us know if that's not the case?
Community Veteran
Posts: 1,125
Thanks: 4
Registered: 14-08-2007

Re: BE have cancelled broadband, plus not due till tomorrow.

Hi Matt
Thanks - yes, home now, and wriing this on my new plusnet connection. Just waiting for the upload cap to be removed (requested by phone). How long should I expect that to take?
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: BE have cancelled broadband, plus not due till tomorrow.

If it's placed today it'll complete early Monday morning for you. I'll check to make sure that's the case as sometimes it's incorrectly placed with a 7 day lead time.