Automated billing system sending me demands for cash after I have left PlusNet
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Re: Automated billing system sending me demands for cash after I have left PlusNet
28-02-2019 7:39 PM
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Hello @DaveLister,
In echo of my colleague @HarryB last response, at this stage @BD is monitoring the account to confirm no further invoices are generated. A full update on the actions that have been taken are outline on the ticket here.
Re: Automated billing system sending me demands for cash after I have left PlusNet
28-02-2019 8:13 PM
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Hmmm sounds like a definite maybe. When PlusNet support staff get bored with their current careers, they should consider a role in politcs
Re: Automated billing system sending me demands for cash after I have left PlusNet
28-02-2019 8:19 PM
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As it is account specific information we are unable to confirm via the forum @DaveLister. I would employ you to read the ticket provided above as @BD has answered this question there.
Re: Automated billing system sending me demands for cash after I have left PlusNet
28-02-2019 8:20 PM
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That's precisely the point I have read it.
Re: Automated billing system sending me demands for cash after I have left PlusNet
28-02-2019 8:39 PM
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I am sorry if there has been some confusion over this @DaveLister. I have updated the ticket with a clear answer to your question.
Please let me know if you have any further concerns.
Re: Automated billing system sending me demands for cash after I have left PlusNet
28-02-2019 10:34 PM
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@SammyM what you see is a single customer , what people who are not customers see PN making Generic answers to everyone with no idea of a fix time even after 6 months this is still happening . and they get same answer
Re: Automated billing system sending me demands for cash after I have left PlusNet
10-03-2019 8:35 PM
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For a week or so I have been just getting refund notices, so hopefully PlusNet Billing have given up try to chase me for money I don't owe. Looking at other cases this could go on for months, so I can't be sure. Clearly PlusNet Billing are trying to mimic the behaviour of their big brother. Someone needs to tell them this is a bad idea, because many people are loosing patience with BT and realising that the one thing they had - reliability - is now usually no longer an issue with the competition. Of course some of the competition is owned by BT, but as long as they charge less, this is not a problem, in my opinion.
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