Auto log in has stopped working
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- Re: Auto log in has stopped working
Auto log in has stopped working
07-07-2016 9:57 AM
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I have Windows 10 and I have used Auto Log In on the PlusNet member site for many years. It has suddenly stopped working and I now have to log in each time. I have contacted PlusNet staff but they do not seem to have an answer and just refer me to Microsoft help for Internet Explorer where I can find nothing.
Anyone any ideas please (simple for a non techie).
Re: Auto log in has stopped working
07-07-2016 10:17 AM
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I can think of three possibilities
You have blocked cookies
A cookie is corrupted
You have switched to private browsing
Which browser are you using
Re: Auto log in has stopped working
07-07-2016 11:38 AM - edited 07-07-2016 11:38 AM
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Something I do remember being said in those discussion was that setting the maximum to more than two years often caused issues.
Also, if you logged in from another machine it could cause Auto Login to fail.
Haven't found the relevant links yet but will try again later.
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Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
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Re: Auto log in has stopped working
07-07-2016 12:33 PM
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Don't know if its relevant but an update to Firefox a couple of months ago, caused all stored logins/ passwords to vanish! Had to scrabble around to find all the passwords - still having problems!
Wonder if the same has happened to IE ?
Re: Auto log in has stopped working
07-07-2016 2:57 PM
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Are you sure you are using Internet Explorer and not the new Edge browser? I only ask because a fair percentage of my clients don't notice the switch.
Re: Auto log in has stopped working
07-07-2016 11:37 PM
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Reset it at https://www.plus.net/my.html?s=0&action=autologin
It's a cookie setting.
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Auto log in has stopped working
08-07-2016 11:19 AM
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Many thanks for your replies. I mainly use Internet Explorer in Windows 10, but occasionally use Google Chrome and Firefox. On those two browsers I can access the Member Centre page directly via bookmarks without having to enter details. I never use Edge because my Norton Security does not seem to cover it fully.
VileReynard - When I use your suggested link for resetting, it just takes me to the log in page without any guide to resetting.
When I click on the link within the sentence "Make sure your browser allows cookies otherwise you won't be able to log in", I am taken to a page which says the article has been removed. How can I make sure that cookies are properly set for the log in page please?
Re: Auto log in has stopped working
08-07-2016 12:05 PM
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you need to login to the member centre then click on the link
Re: Auto log in has stopped working
09-07-2016 10:33 AM
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Sorry Oldjim, I don't understand which link you are referring to.
Re: Auto log in has stopped working
09-07-2016 10:41 AM
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the one a few posts up which you responded to - anyway here is is again https://www.plus.net/my.html?s=0&action=autologin
Re: Auto log in has stopped working
09-07-2016 11:08 AM
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Maybe I am missing something but that link takes me to the Connections Settings page to activate Auto Log In. I repeatedly fill in the details and it tells me the Auto Log In has been successfully activated. But then every time I come back to the Plusnet site the Auto Log In does not work and I have to enter my user name and password each time.
Re: Auto log in has stopped working
09-07-2016 11:20 AM - edited 09-07-2016 11:20 AM
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Right - that makes the problem clear and the answer even more obscure in that it would appear that something is blocking cookies
Can I ask - as a first step that you try a different browser such as Firefox
Now back to the original browser - if it is Edge this explains how to allow cookies and there are a number of reports of cookies being blocked when they didn't want them to http://www.laptopmag.com/articles/disable-enable-cookies-edge-browser
If you are still using Internet Explorer this is how to allow them https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
To block or allow cookies in Internet Explorer 11 for Windows 10
- In Internet Explorer, select the Tools button, and then select Internet options.
- Select the Privacy tab, and under Settings, select Advanced and choose if you want to allow, block or be prompted for first and third party cookies.
Re: Auto log in has stopped working
09-07-2016 12:30 PM
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Thanks Oldjim. I never use Edge because it does not seem fully compatible with my Norton Security.
In Firefox I go to the PlusNet Member Centre log in page and my user name and password are already filled in, so I just click Log in to connect.
I checked that link re cookies in PlusNet and it is set to allow both 1st and 3rd party cookies and also to 'Always allow session cookies'.
I will have to go off line shortly but many thanks for your continuing help.
Re: Auto log in has stopped working
10-07-2016 10:52 AM
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One thing which puzzles me is that PlusNet staff advise me to go to Microsoft help for Internet Explorer which does not seem to provide any help. I would have thought that Auto Log In was just a feature of the PlusNet Member Centre like 'View my usage' and therefore under the control of PlusNet but I'm not sure how it works.
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