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Auto contract renewal

Posts: 1
Registered: ‎18-09-2017

Auto contract renewal

We have had an email through recently saying we were now on a new contract for 12 months. Neither my wife or I had arranged or agreed to anything.


Is this normal practice?

Aspiring Hero
Posts: 2,299
Thanks: 790
Fixes: 47
Registered: ‎02-03-2016

Re: Auto contract renewal

No, contracts generally become 1 month rolling contracts after the initial term.
I'd contact customer services to find out what's happened.
I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
Posts: 27,329
Thanks: 1,892
Fixes: 173
Registered: ‎14-04-2007

Re: Auto contract renewal

Moderator Note by Dick (Strat)

Moved to Accounts/Billing for visibility.

Customer and Forum Moderator. Windows 10 Firefox 63.0.3 (64-bit)

Plusnet Help Team
Plusnet Help Team
Posts: 10,032
Thanks: 3,180
Fixes: 506
Registered: ‎21-04-2017

Re: Auto contract renewal

Hi there.


It looks like following your conversation with our sales team last year and agreeing a contract for 24 months, at the time we were unable to put it through for 24 months so we put it through for 12 months.

An internal ticket was left on your account to add a further 12 months once that expired.


Sorry for any confusion this caused.


If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team