cancel
Showing results for 
Search instead for 
Did you mean: 

August Bill Higher than Expected

bdo96
Newbie
Posts: 3
Registered: ‎28-11-2019

August Bill Higher than Expected

Hi,


I've been charged £30.46 for my August bill when I am due to pay £27.99 a month

I cant tell why I've been overcharged. I havent used any extra services or anything like that. Could I get this rectified as credit for the next billing?

1 REPLY 1
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 114
Registered: ‎01-12-2020

Re: August Bill Higher than Expected

Hi @bdo96

Thanks a lot for reaching out, without going into too much details in the public domain, I've had a look at your recent bill and can see that this is due to the recent CPI price increase that we had in June, so your latest bill is a pro rata bill. You'll see the various charges for the different time frames on page 3 of your bill.

Head over to your online Member Centre to see what your new monthly charge will be following the 4.6% increase.

 Adam
 Plusnet Help Team - Leeds