Well, after three attempts to cancel my account, twice where I have sat on hold for over 40 minutes before having to leave for work (not everybody has shed loads of spare time), I finally got through to somebody today, after 30 minutes. Only to be told that they couldn't work out how to transfer me to the cancellation team, and that they would have to call me back?! No offence, but that is horrendous customer service. I NEED to cancel my account, I move in with a friend 2 weeks tomorrow!
