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Asking for a better deal :)

choo
Grafter
Posts: 87
Registered: ‎01-11-2011

Asking for a better deal :)

I'm happy with plusnet Smiley & here the but..... Wink
I've got just over a month left before my bill goes up over £5 per month. As always this  time of year money is tight & there are some very competive deals being offered at the moment by other isp's.
I've issued a ticket to see what plusnet could do ticket  #50808542
I know the CSC staff on here are the best & I wonder if they could take a look Wink as I'm not sure if the ticket is the best way to go about things ?
Thx Choo
(oops I'm sure I was in accounts and billing when I posted this - If the mods want to move the post feel free)
29 REPLIES
Community Veteran
Posts: 6,773
Thanks: 258
Fixes: 21
Registered: ‎16-02-2009

Re: Asking for a better deal :)

You need to phone the retentions/mac line to get anywhere with this.
A ticket will just tell you the same.
choo
Grafter
Posts: 87
Registered: ‎01-11-2011

Re: Asking for a better deal :)

So its 0800 4320200 option 7  During 9.00am-5.30pm
For a nice chat with retentions ?
Superuser
Superuser
Posts: 9,926
Thanks: 1,265
Fixes: 71
Registered: ‎06-04-2007

Re: Asking for a better deal :)

Yes it is but they are also the Customer Options Team which seems to me to be a more constructive way to view the objective of contacting them.
David
choo
Grafter
Posts: 87
Registered: ‎01-11-2011

Re: Asking for a better deal :)

Seems HB has it right....
Quote
If you want to speak to us about deals we can offer you, you will need to contact our customer options team, You can speak to them on 08451406002 Monday to Friday 9:00am to 5:30pm.

@ spraxty
I want to be as constructive  as possable, I've had good dealings so far with CSC so I thought a good way, to approach the issue would be to ticket & thread route
There seems to be a lot of senior PN staff who read these posts & hopefully they would pick up on it Wink 
ticket  #50808542
Thanks choo
Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 166
Registered: ‎05-04-2007

Re: Asking for a better deal :)

Choo, I don't think we're going to be able to continue the same price you're currently paying as it was just an offer for the first 3 months after signup. To continue at that price would mean losing money for us and I can't see us doing that to be honest.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
choo
Grafter
Posts: 87
Registered: ‎01-11-2011

Re: Asking for a better deal :)

Hi Chris thanks picking up on the thread  Smiley
I do feel I missed out compaired to the current crop of offer  12 months half price offers.
Not sure on the lossing money bit as the new 12 months 1/2 price sign ups will be paying less per month than I currently do  Wink 
If you really carn't offer anything, then I  appreciate you being direct as It allows me  to plan for having everything done before the 3rd months billing date.
If you can offer something I'll always consider , as I like PN's csc.
Thanks choo
Community Gaffer
Community Gaffer
Posts: 17,682
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Registered: ‎05-04-2007

Re: Asking for a better deal :)

Quote
Not sure on the lossing money bit as the new 12 months 1/2 price sign ups will be paying less per month than I currently do

That's not what I get when looking at it! They pay £3.24 per month for BB and then £12.99 for line rental. Your first 3 months were less than this.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 38,460
Thanks: 1,031
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Registered: ‎15-06-2007

Re: Asking for a better deal :)

Or a lot less if they pay for a years line rental in advance  Grin
choo
Grafter
Posts: 87
Registered: ‎01-11-2011

Re: Asking for a better deal :)

Thanks for pointing that out Oldjim.  Wink
I tried   Sad MAC it is then...
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Asking for a better deal :)

and that will cost you for any deferred items that you had on sign up
choo
Grafter
Posts: 87
Registered: ‎01-11-2011

Re: Asking for a better deal :)

I opted for no contract on sign up & did not take the speedtouch. 
Shame really, maybe like HB points out its the MAC department that will maybe make  a different offer...
Tried it this way first :.
Now Feel  a little silly  trying to be  constructive but appently my package is a loss maker when its just over 9 percent more than new sign ups ...
Sad

Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 166
Registered: ‎05-04-2007

Re: Asking for a better deal :)

The package you're on was costed in over a 12 month period, as you're only just out of the introductory 3 months of the offer I'd really suggest that our Customer Options Team are the best bet.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
BRABUS
Grafter
Posts: 660
Registered: ‎12-01-2010

Re: Asking for a better deal :)

Go on ring the options team, the are very sensible and will always try to keep you while at the same time not making a loss.  I have never had a failed outcome when ever I have dealt with them  Cool
Moderator
Moderator
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Registered: ‎11-01-2008

Re: Asking for a better deal :)

It does seem a little odd that you signed up to a package with a 3 month discount and then complain at the end of it?

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'