Asking for a better deal :)
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Asking for a better deal :)
11-01-2012 6:33 PM
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I've got just over a month left before my bill goes up over £5 per month. As always this time of year money is tight & there are some very competive deals being offered at the moment by other isp's.
I've issued a ticket to see what plusnet could do ticket #50808542
I know the CSC staff on here are the best & I wonder if they could take a look as I'm not sure if the ticket is the best way to go about things ?
Thx Choo
(oops I'm sure I was in accounts and billing when I posted this - If the mods want to move the post feel free)
Re: Asking for a better deal :)
11-01-2012 6:50 PM
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A ticket will just tell you the same.
Re: Asking for a better deal :)
11-01-2012 7:15 PM
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For a nice chat with retentions ?
Re: Asking for a better deal :)
12-01-2012 12:06 AM
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Re: Asking for a better deal :)
12-01-2012 12:24 PM
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Quote If you want to speak to us about deals we can offer you, you will need to contact our customer options team, You can speak to them on 08451406002 Monday to Friday 9:00am to 5:30pm.
@ spraxty
I want to be as constructive as possable, I've had good dealings so far with CSC so I thought a good way, to approach the issue would be to ticket & thread route
There seems to be a lot of senior PN staff who read these posts & hopefully they would pick up on it
ticket #50808542
Thanks choo
Re: Asking for a better deal :)
12-01-2012 12:30 PM
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Re: Asking for a better deal :)
12-01-2012 12:42 PM
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I do feel I missed out compaired to the current crop of offer 12 months half price offers.
Not sure on the lossing money bit as the new 12 months 1/2 price sign ups will be paying less per month than I currently do
If you really carn't offer anything, then I appreciate you being direct as It allows me to plan for having everything done before the 3rd months billing date.
If you can offer something I'll always consider , as I like PN's csc.
Thanks choo
Re: Asking for a better deal :)
12-01-2012 1:02 PM
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Quote Not sure on the lossing money bit as the new 12 months 1/2 price sign ups will be paying less per month than I currently do
That's not what I get when looking at it! They pay £3.24 per month for BB and then £12.99 for line rental. Your first 3 months were less than this.
Re: Asking for a better deal :)
12-01-2012 1:05 PM
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Re: Asking for a better deal :)
12-01-2012 1:14 PM
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I tried MAC it is then...
Re: Asking for a better deal :)
12-01-2012 1:52 PM
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Re: Asking for a better deal :)
12-01-2012 3:57 PM
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Shame really, maybe like HB points out its the MAC department that will maybe make a different offer...
Tried it this way first :.
Now Feel a little silly trying to be constructive but appently my package is a loss maker when its just over 9 percent more than new sign ups ...
Re: Asking for a better deal :)
12-01-2012 4:19 PM
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Re: Asking for a better deal :)
13-01-2012 1:00 PM
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Re: Asking for a better deal :)
13-01-2012 2:05 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
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