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Asked plusnet to change telephone billing to free UK calls anytime

victorspitfire
Newbie
Posts: 1
Registered: ‎29-05-2012

Asked plusnet to change telephone billing to free UK calls anytime

Hi I did this in January. Then my billing was not changed, I didn't check to see, rather stupidly you might think, anyway as it pans out they did not change my plan & have been billing me for daytime calls, which works out rather expensive. They say they have no record of the call what should I do, what can I do?
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 13,766
Thanks: 268
Fixes: 78
Registered: ‎27-04-2007

Re: Asked plusnet to change telephone billing to free UK calls anytime

Quote
Hi I did this in January.

Hi there, can you tell us how you did that so I can check your account further?
The reason I ask is that 55346141 shows  this being requested on 10/5/12 and would be activated on 9/6/12.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team