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Ask a silly question?

FIXED
ReedRichards
Community Veteran
Posts: 4,927
Thanks: 144
Fixes: 25
Registered: ‎14-07-2009

Ask a silly question?

I was trying to change my Call Plan online but the system refused to let me do this without my first ticking a box saying that I gave my consent to transfer my current broadband product to Plusnet.  There can be very few customers that have a legacy calls-only package with Plusnet and Plusnet know I'm not one of them.  So why the silly question?  

2 REPLIES 2
AishaK
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 178
Fixes: 12
Registered: ‎06-08-2018

Re: Ask a silly question?

Fix

Hi there,

 

Thank you for raising your concerns with us. I will feed this this back to the relevant department who looks after our online website. They will look into this and correct it for any future references.

 

I am sorry if this caused you any confusion and from looking into your account I am pleased to see that your query has been resolved.

 

Should you have any further queries, please get in touch.

 

Thank you,

 

Aisha

 

 

 

 

ReedRichards
Community Veteran
Posts: 4,927
Thanks: 144
Fixes: 25
Registered: ‎14-07-2009

Re: Ask a silly question?

Thank you, @AishaK.  Maybe it's just me but I didn't want to give a wrong answer to a nonsensical question just for the sake of getting an online system to work properly.  An online chat with a Customer Services rep. did the trick and they were able to make the change I wanted.