I was trying to change my Call Plan online but the system refused to let me do this without my first ticking a box saying that I gave my consent to transfer my current broadband product to Plusnet. There can be very few customers that have a legacy calls-only package with Plusnet and Plusnet know I'm not one of them. So why the silly question?
Fixed! Go to the fix.
Thank you for raising your concerns with us. I will feed this this back to the relevant department who looks after our online website. They will look into this and correct it for any future references.
I am sorry if this caused you any confusion and from looking into your account I am pleased to see that your query has been resolved.
Should you have any further queries, please get in touch.
Re: Ask a silly question?
Thank you, @AishaK. Maybe it's just me but I didn't want to give a wrong answer to a nonsensical question just for the sake of getting an online system to work properly. An online chat with a Customer Services rep. did the trick and they were able to make the change I wanted.