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Are current customers eligible for new offers?

OneTwoMark
Newbie
Posts: 1
Registered: 08-01-2015

Are current customers eligible for new offers?

I wan't to upgrade to fibre. And currently there's an offer for unlimited fibre at 3.75 per month for the first 6 months. However when i choose change product in my account settings, it says the regular 15 a month. And if i just use the main page while logged in to click the offer i get an error..
11 REPLIES
Superuser
Superuser
Posts: 1,818
Thanks: 406
Fixes: 4
Registered: 05-11-2008

Re: Are current customers eligible for new offers?

Hi welcome to the forum OneTwoMark Smiley
Ring the Customer Options Team
0800 013 2632
0330 123 9197
8am - 8pm Monday to Friday
9am - 7pm Saturday
9am - 6pm Sunday
You should be able to get a deal from them , especially if your out of contract . You don't get any offers by upgrading online.
Regards
Mike
Mike
daro2096
Grafter
Posts: 81
Registered: 05-06-2014

Re: Are current customers eligible for new offers?

Quote from: OneTwoMark
I wan't to upgrade to fibre. And currently there's an offer for unlimited fibre at 3.75 per month for the first 6 months. However when i choose change product in my account settings, it says the regular 15 a month. And if i just use the main page while logged in to click the offer i get an error..

Those prices are for new customers only.
I have just upgraded to 40mb fibre and the best they could do for me was £10 a month for 24 months, £14.99 per month there after.
Superuser
Superuser
Posts: 9,516
Thanks: 868
Fixes: 53
Registered: 06-04-2007

Re: Are current customers eligible for new offers?

But £3.75 for 6 months, then £14.99 for the remaining 12 months of the contract saves  £67,44 over the life of the 18 month contract. £10 per month for 24 months saves £89.82 over 18 months so the net saving is better.
David
daro2096
Grafter
Posts: 81
Registered: 05-06-2014

Re: Are current customers eligible for new offers?

delete.
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Are current customers eligible for new offers?

You'd probably get a better offer if you called our customer options team rather than upgraded online. Whilst the contract would be different to what new customers receive, you may receive a better net saving as spraxyt points out.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
mkjohns
Dabbler
Posts: 11
Registered: 03-05-2013

Re: Are current customers eligible for new offers?

I done just that and got my offer paying more than I was paying now  and then
no better deal than a new person dose been with plusnet  for 2years mite be time to look about there's no point in been loyal if they dont offer you a bit extra to keep you.
Superuser
Superuser
Posts: 9,516
Thanks: 868
Fixes: 53
Registered: 06-04-2007

Re: Are current customers eligible for new offers?

Is that just a comparison of monthly charge, or taking into account the cost over the life of the contract (allowing for cash back)?
David
mkjohns
Dabbler
Posts: 11
Registered: 03-05-2013

Re: Are current customers eligible for new offers?

offer 1 pay more £5.50 a month for 18m for ADSL offer 2 take the same offer they have on now for a new customer who takes ADSL and no new router
bobxall
Newbie
Posts: 2
Registered: 24-02-2015

Re: Are current customers eligible for new offers?

Yep, I'm trying to get latest package - not a deal, but just fibre+ eve/w/e calls, instead of old package fibre & pay for calls, and there's a daft excuse that I pay line rental annually so PN can't do it.  I bet they can.
mkjohns
Dabbler
Posts: 11
Registered: 03-05-2013

Re: Are current customers eligible for new offers?

Quote from: mkjohns
offer 1 pay more £5.50 a month for 18m for ADSL offer 2 take the same offer they have on now for a new customer who takes ADSL and no new router
the offers are bad  they need a rethink on how to keep customers they have.
Plusnet Help Team
Plusnet Help Team
Posts: 535
Thanks: 56
Fixes: 19
Registered: 02-03-2015

Re: Are current customers eligible for new offers?

@bobxall

Hi, if you call the Customer Options Team on 0330 123 9197, Monday to Friday  8am-8pm, Saturdays 9am-7pm & Sundays 9am-6pm, they will be able to go through the existing customer offers that do produce a better net saving over the contract length. If a new router is required then just a one off charge for p&p of £5.99 will be applicable once a new deal is agreed.
Thanks
Ben B
If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team