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Approaching Peak Limit
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Approaching Peak Limit
13-02-2013 4:16 PM
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Due to a heavy workload and confounded by connection problems for the last couple of weeks my peak usage has been heavier than usual. The connection problem is reported as fixed but the graph shows there have been quite a few outages. Last evening I received 3 emails within 4 hours warning me that my peak usage had reached 12.7GB, 14.5GB and 17.4GB respectively and warning of 'increased restrictions' on connection speeds. I asked support if, in the light of the connection problems, and the fact that the counter resets on 19th if this could be avoided but that, apparently, is not within their remit. Is there any leeway in situations like this?
TIA
TIA
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Re: Approaching Peak Limit
13-02-2013 5:26 PM
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Hi there,
An easy way around this could be upgrading to one of our newer packages like unlimited which would actually be cheaper than your current account type. Usually we'd do this on the next billing date but given the circumstances I can arrange for that to be done straight away.
Adam
An easy way around this could be upgrading to one of our newer packages like unlimited which would actually be cheaper than your current account type. Usually we'd do this on the next billing date but given the circumstances I can arrange for that to be done straight away.
Adam
Message 2 of 9
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Re: Approaching Peak Limit
13-02-2013 7:17 PM
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Thanks for the response; I also placed an order this morning to upgrade to fibre + calls. That's supposed to happen next Thursday 21st Feb.
Message 3 of 9
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Re: Approaching Peak Limit
14-02-2013 10:50 PM
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And some fell on stony ground....... 'The highest level of restrictions will now apply to your connection. '
Message 4 of 9
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Re: Approaching Peak Limit
15-02-2013 9:34 AM
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Re: Approaching Peak Limit
15-02-2013 4:45 PM
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As I said, I've already ordered unlimited! What I was asking was if the bandwidth restriction could be avoided in the light of;
1)I've ordered an upgrade as was suggested
'Here's the date you've chosen for an engineer to install your new Plusnet Fibre service:21/02/2013 AM'
2) it only affects a few days as the counter for my old product resets on Tuesday anyway.
1)I've ordered an upgrade as was suggested
'Here's the date you've chosen for an engineer to install your new Plusnet Fibre service:21/02/2013 AM'
2) it only affects a few days as the counter for my old product resets on Tuesday anyway.
Message 6 of 9
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Re: Approaching Peak Limit
15-02-2013 5:24 PM
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Re: Approaching Peak Limit
15-02-2013 5:32 PM
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That's great! Thanks for your help
Message 8 of 9
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Re: Approaching Peak Limit
15-02-2013 8:53 PM
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I'm leaving Plusnet because of this reason. I'm running on 0.2Meg peak times. No-one seemed interested in Plusnet support. All of a sudden when I go to cancel they were helpfull because they wanted me to stay. When I said I was leaving anyway they now started to get awkward again. I now have to put up with a useless service for the next two weeks until I am switched.
Message 9 of 9
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