Anytime call plan issue - still being charged for calls
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Anytime call plan issue - still being charged for calls
12-05-2020 7:00 PM
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Hi
I am supposed to be on PlusNet Anytime calls plan but having now been at last again been able to access the billing portal see I am still being charged for calls. Even through You show my account as having Anytime calls on my Phone plan.
Can this please be fixed/corrected
Re: Anytime call plan issue - still being charged for calls
12-05-2020 7:16 PM
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Are all these calls 60 minutes or less, to 01,02,03,0870 or 0845 numbers?
Re: Anytime call plan issue - still being charged for calls
12-05-2020 7:25 PM
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yes they are! all less then 60 mins each. This is a *billing* issue.
Re: Anytime call plan issue - still being charged for calls
12-05-2020 7:28 PM
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OK, no need to shout - I'm only trying to help. You are being charged for the Anytime Calls package?
Re: Anytime call plan issue - still being charged for calls
12-05-2020 8:26 PM
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@wakeman Have you had the plan for long?
I just ask as call packages don't come into affect until the next billing date.
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Anytime call plan issue - still being charged for calls
12-05-2020 8:32 PM
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Thanks, @198kHz . I should have asked three more questions of the OP (1) When did you take out the call plan? (2) When were the calls made (3) when is your billing date?
Re: Anytime call plan issue - still being charged for calls
12-05-2020 11:20 PM - edited 12-05-2020 11:23 PM
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@jab1 I was not shouting at you. I know all about the 60 min limit on calls and then re-dialling.
My account say the Anytime plan is supposed to be active, but my viewing of the calls (all under 60 mins (most under 5 mins) on the billing portal shows them as charged for calls. The next bill is overdue to an issue with the billing portal which is now fixed. Its just need a Plusnet support person to investigate why all calls after my Anytime service started are being charged for.
The plan went active 10th April and all calls are showing as charged for after that date right up to yesterday. They should not be showing as charged for in the billing system.
Re: Anytime call plan issue - still being charged for calls
13-05-2020 7:48 AM
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@wakeman I'll leave it to PN to sort.
Re: Anytime call plan issue - still being charged for calls
13-05-2020 12:24 PM
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Re: Anytime call plan issue - still being charged for calls
21-05-2020 12:04 PM
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This is still *not* fixed.
I never marked this thread as fixed. Nor did I give it a thumbs up.
I am still be charged for phone calls when i should not be. How long is my account being "suspended " for, when will Billing fix the issues.
Re: Anytime call plan issue - still being charged for calls
21-05-2020 2:39 PM
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Thank you for contacting us, I can see that my colleagues have responded to your query Here.
I am sorry for the inconvenience.
Jo
Re: Anytime call plan issue - still being charged for calls
21-05-2020 3:12 PM
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With respect, no new update since 13 May. I am still being billed for calls despite now being on Anytime calls package.
Its also showing as using my calls allowance under Phone.
It will not be happy if I am charged for these calls, and then have to claim the money back a month later due to your broken systems.
Re: Anytime call plan issue - still being charged for calls
21-05-2020 5:20 PM
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@wakeman I am sorry but we do not have an update on the matter, our incident management team are aware about the issue and in the mean time we have stopped billing you to ensure you are not charged incorrectly. - Noor
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