Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Anyone there?
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Anyone there?
Anyone there?
02-11-2012 4:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi. On 15 Oct I rang to query my charge rate. In response to this, ticket 61056151 was raised by the plusnet CSC, acknowledging that I'm on the wrong rate and requesting whoever is responsible behind the scenes to correct it. I updated the ticket with a bit more information, explaining how the problem may have occurred and requesting a refund of the historic overpayment. I acknowledge that by doing this I could have dropped the ticket down the queue, but that was 16 Oct and there's been no action since. How long should I expect to wait before anything further happens?
Message 1 of 3
(1,037 Views)
2 REPLIES 2
Re: Anyone there?
02-11-2012 5:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Message 2 of 3
(371 Views)
Re: Anyone there?
02-11-2012 5:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks, Adam. It's a little disconcerting to think that open tickets can languish in this way, but it's nice to know there is actually someone listening!
I do have a further issue, but I'll pm rather than (or before) raising another ticket...
Gavin.
I do have a further issue, but I'll pm rather than (or before) raising another ticket...
Gavin.
Message 3 of 3
(371 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page