Hi. On 15 Oct I rang to query my charge rate. In response to this, ticket 61056151 was raised by the plusnet CSC, acknowledging that I'm on the wrong rate and requesting whoever is responsible behind the scenes to correct it. I updated the ticket with a bit more information, explaining how the problem may have occurred and requesting a refund of the historic overpayment. I acknowledge that by doing this I could have dropped the ticket down the queue, but that was 16 Oct and there's been no action since. How long should I expect to wait before anything further happens?
