Anyone received a personal email yet regarding June 2017 price increases?
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Re: Anyone received a personal email yet regarding June 2017 price increases?
11-05-2017 1:47 PM
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Gandalf,
I'm interested to know what's meant by "in due course"...
Is there a final date before which all these emails must be delivered?
thanks
Re: Anyone received a personal email yet regarding June 2017 price increases?
11-05-2017 1:54 PM
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Hi Conor, The phrase " In Due Course " simply means that they are not all getting sent at the same time, this is so that we can help anyone with enquiries about it of a staggered period, the latest that they should be received is 15th June 2017 as we have to allow a 2 week period before the price change as a cut off point if customer wish to leave their contract.
Re: Anyone received a personal email yet regarding June 2017 price increases?
11-05-2017 2:07 PM
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@TonyMC, isn't it 30 days notice you need to give, as specified in section 18.2 of the terms and conditions?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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