cancel
Showing results for 
Search instead for 
Did you mean: 

Anyone received a personal email yet regarding June 2017 price increases?

Highlighted
Hooked
Posts: 6
Registered: ‎29-04-2017

Re: Anyone received a personal email yet regarding June 2017 price increases?

Gandalf,

I'm interested to know what's meant by "in due course"... 

Is there a final date before which all these emails must be delivered?

 

thanks

 

Highlighted
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 116
Fixes: 3
Registered: ‎02-05-2017

Re: Anyone received a personal email yet regarding June 2017 price increases?

Hi Conor, The phrase " In Due Course " simply means that they are not all getting sent at the same time, this is so that we can help anyone with enquiries about it of a staggered period, the latest that they should be received is 15th June 2017 as we have to allow a 2 week period before the price change as a cut off point if customer wish to leave their contract.

Highlighted
Superuser
Superuser
Posts: 3,267
Thanks: 965
Fixes: 8
Registered: ‎06-04-2007

Re: Anyone received a personal email yet regarding June 2017 price increases?

@TonyMC, isn't it 30 days notice you need to give, as specified in section 18.2 of the terms and conditions?