Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Anyone having trouble getting plusnet to honour cashback?
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Anyone having trouble getting plusnet to honour ca...
Anyone having trouble getting plusnet to honour cashback?
19-11-2015 5:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Was talked into staying with plusnet and switching to fibre in March 2015, with promise of £50 cashback. Numerous promises but still not arrived.
Message 1 of 4
(1,055 Views)
3 REPLIES 3
Re: Anyone having trouble getting plusnet to honour cashback?
19-11-2015 6:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Looking at your account I can see that you first chased up the cashback in August, this was escalated through the appropriate channels and it was found that the redemption email that was sent out to you had not been completed, therefore the cashback had not been sent. Following this it looks like we then redeemed this for you from our side.
I've just checked your cashback and although your services have now left us, the cheque was sent a few days ago and has an estimated delivery date at the end of the month.
I've just checked your cashback and although your services have now left us, the cheque was sent a few days ago and has an estimated delivery date at the end of the month.
Message 2 of 4
(444 Views)
Re: Anyone having trouble getting plusnet to honour cashback?
19-11-2015 6:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Eh!!!
Sent out a few days ago - estimated delivery another 11 days
How on earth are you sending it
Sent out a few days ago - estimated delivery another 11 days
How on earth are you sending it
Message 3 of 4
(444 Views)
Re: Anyone having trouble getting plusnet to honour cashback?
19-11-2015 6:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The cheques aren't sent out from here, the third party that send the cheques out provide us with a report advising the 'Cheque Sent Date' and the 'Expected Delivery Date'
That's not to say I haven't seen them arrive sooner, or customer chase them up after the date has passed.
That's not to say I haven't seen them arrive sooner, or customer chase them up after the date has passed.
Message 4 of 4
(444 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Anyone having trouble getting plusnet to honour ca...