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Anyone botherr manning the phones?

albagobragh
Newbie
Posts: 1
Registered: ‎01-10-2010

Anyone botherr manning the phones?

Tried lunchtime Tuesday - > 15 minute wait - gave up after 10 mins
Tried tonight at 5:00pm -> 15 minute wait - gave up after 36 minutes (6 minutes after you were due to close).
Shoddy and shocking 'service'.
So Plusnet.  Exactly how do I get a MAC key?
1 REPLY
bellydancinggir
Newbie
Posts: 1
Registered: ‎01-10-2010

Re: Anyone botherr manning the phones?

EXACTLY the same here.  Rang twice today - latterly at 5.00pm - on hold for 30 mins, but had to give up at 5.30pm as they clearly were not going to answer as closing time.
I'm disgusted because I wanted to discuss cancelling my account - because nothing has happened since I signed up almost a month ago.  Now I DEFINITELY want to cancel, as I can see how they treat their customers.  It's grossly unfair to make it impossible to cancel.  I'm furious that I now have to wait until Monday to start again and incur more call call charges.
All of a sudden, TalkTalk's customer service doesn't seem to so bad - at least they answer the phone!!!