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Any update on billing issue.

nitrams69
Grafter
Posts: 73
Thanks: 5
Registered: ‎12-10-2012

Any update on billing issue.

Hi can you tell me if your any closer to fixing the billing issue? Why no contact from plusnet to say whats happening? Are all the customers affected by this only going to be charged 90 days only or will the full amount be expected.

Fed up Customer

Nitrams69

8 REPLIES 8
Plusnet Help Team
Plusnet Help Team
Posts: 835
Thanks: 220
Fixes: 47
Registered: ‎06-08-2018

Re: Any update on billing issue.

@nitrams69,

 

I'm sorry there isn't an update at the moment. The other questions have been answered in other billing posts and in the mega thread, although this is quite a big thread so I'll pop the answers below for you:

 

All customers affected will have notes on their account monitoring their particular issue and will be notified when that issue is resolved. 

 

Not all customers are affected by billing issues. 

 

Only 90 days will be back-dated, all other months will be free of charge. 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
Shep41
Pro
Posts: 297
Thanks: 103
Fixes: 2
Registered: ‎31-05-2017

Re: Any update on billing issue.

I wouldn't hold your breath either. The billing issue will soon be celebrating its 1st Birthday.

Moderator's note by Mike (Mav): Insult(s) removed as per Forum rules.

smiffy1
Aspiring Pro
Posts: 186
Thanks: 64
Fixes: 1
Registered: ‎23-09-2018

Re: Any update on billing issue.

I'm sorry there isn't an update at the moment. Shocked

This means NO , in other words they dont know how to fix it YET

corringham
Pro
Posts: 363
Thanks: 210
Fixes: 2
Registered: ‎25-09-2015

Re: Any update on billing issue.

In October I'll reach the end of my 12 month contract - for which I've not received any bills yet. I may want to cancel after that as ADSL2+ is just not fit for my needs (upload is just totally inadequate, and 4G is somewhat better). Will it be possible to cancel an account that is stuck?

Plusnet Help Team
Plusnet Help Team
Posts: 587
Thanks: 81
Fixes: 29
Registered: ‎23-01-2018

Re: Any update on billing issue.

Hi @corringham

 

Thank you for getting in touch. 

 

Please contact our Customer Options team to discuss this if residential services: 0800 013 2632

 

Opening Hours:

8am - 8pm Monday to Friday  
9am - 7pm Saturday  
9am - 6pm Sunday 

 

If you are referring to a Business account, please contact: 0800 023 2221

 

Free to call from landlines and mobiles.

Sales: 9.00am-5.30pm Monday-Friday
Support: All day every day

 

Kind Regards

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team
smiffy1
Aspiring Pro
Posts: 186
Thanks: 64
Fixes: 1
Registered: ‎23-09-2018

Re: Any update on billing issue.

@OllieC  This raises a Good Point Cool smiley if someone on a stuck Contract who is out of contract time , what Happens ?? are they obliged to stay with PN or would they be free to leave ?

Plusnet Help Team
Plusnet Help Team
Posts: 7,102
Thanks: 731
Fixes: 274
Registered: ‎01-01-2012

Re: Any update on billing issue.

Thanks for getting in touch @smiffy1

The billing issues wouldn't force anybody to stay with us but the charges for the past 90 days would be valid if such a situation occurred

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
BertieBassett
Grafter
Posts: 43
Thanks: 22
Registered: ‎05-02-2016

Re: Any update on billing issue.

Yes that's correct once the issue is resolved we'll only bill you for the past 90 days".    I have read this several times now. You folks at Plusnet really gotta get this one right.