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Any options to downgrade/suspend account for 3 months?

amcbride
Grafter
Posts: 112
Registered: 01-08-2007

Any options to downgrade/suspend account for 3 months?

I have a place in the "sun" which I am going to at the end of August and don`t return till beginning of December. I have PlusNet Broadband Your Way Option 2 (Monthly Contract) . Is it possible to make a temporary downgrade to a cheaper package for the time I am away. I still will want to access plusnet when I am away to get emails as I have an internet connection at my place abroad.
2 REPLIES
Superuser
Superuser
Posts: 2,763
Thanks: 470
Fixes: 5
Registered: 06-04-2007

Re: Any options to downgrade/suspend account for 3 months?

With the BBYW products you can still change between the BBYW options, so you would be able to change products to Option 1, which will save a bit of money.  You would then be able to change back to the one your on when you get back.
Another option would be to change to value (price dependant on which type of Exchance you are on.).  This could save more money, but you wouldn't be able to go back to BBYW Option 2 when you get back.
Phil
Community Veteran
Posts: 2,106
Registered: 06-02-2008

Re: Any options to downgrade/suspend account for 3 months?

A short break in subscription payments shouldn't be a problem, just give the Customer Options Team a call on 0845 140 6002 and see what they can do for you.