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Any chance of a reply to ticket #108161469 please?
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- Any chance of a reply to ticket #108161469 please?
Any chance of a reply to ticket #108161469 please?
07-08-2015 9:25 PM
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Re-contracted on the 27th July following the price rise e-mail - received bill on the 1st August and discounts not applied correctly - reverted to and charged for broadband at full price (£9.99). Spent 36 minutes waiting to speak to someone in customer support - they promised a refund but nothing has materialised and there has been no reply to the ticket I raised on Monday (3rd August). I would be very grateful if someone could look into this for me - thank you.
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Re: Any chance of a reply to ticket #108161469 please?
08-08-2015 1:50 PM
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Apologies for this. It looks like the discounts added were duplicated, hence cancelling each other out. Will get this amended for you, and will refund the last bill.
Matty
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
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Re: Any chance of a reply to ticket #108161469 please?
08-08-2015 2:59 PM
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Matty,
Thanks for sorting this, it's much appreciated. Prompt and efficient service from yourself as usual (why can't the others do it?). Thanks again.
Thanks for sorting this, it's much appreciated. Prompt and efficient service from yourself as usual (why can't the others do it?). Thanks again.
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Re: Any chance of a reply to ticket #108161469 please?
25-08-2015 5:17 PM
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Matty,
Promised refund to my direct debit has not materialised (it's been over two weeks) please could you have another look?
Thank you.
Promised refund to my direct debit has not materialised (it's been over two weeks) please could you have another look?
Thank you.
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Re: Any chance of a reply to ticket #108161469 please?
25-08-2015 5:40 PM
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Re: Any chance of a reply to ticket #108161469 please?
25-08-2015 6:00 PM
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Matthew,
Thank you for the speedy response/action - it's much appreciated. Hopefully, it's finally sorted.
Thank you.
Thank you for the speedy response/action - it's much appreciated. Hopefully, it's finally sorted.
Thank you.
Message 6 of 6
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- Any chance of a reply to ticket #108161469 please?