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Any chance of a reply to ticket #108161469 please?

MiltonMan
Dabbler
Posts: 16
Thanks: 1
Fixes: 1
Registered: 02-12-2014

Any chance of a reply to ticket #108161469 please?

Re-contracted on the 27th July following the price rise e-mail - received bill on the 1st August and discounts not applied correctly - reverted to and charged for broadband at full price (£9.99). Spent 36 minutes waiting to speak to someone in customer support - they promised a refund but nothing has materialised and there has been no reply to the ticket I raised on Monday (3rd August). I would be very grateful if someone could look into this for me - thank you.
5 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Any chance of a reply to ticket #108161469 please?

Apologies for this. It looks like the discounts added were duplicated, hence cancelling each other out. Will get this amended for you, and will refund the last bill.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
MiltonMan
Dabbler
Posts: 16
Thanks: 1
Fixes: 1
Registered: 02-12-2014

Re: Any chance of a reply to ticket #108161469 please?

Matty,
Thanks for sorting this, it's much appreciated. Prompt and efficient service from yourself as usual (why can't the others do it?). Thanks again.
MiltonMan
Dabbler
Posts: 16
Thanks: 1
Fixes: 1
Registered: 02-12-2014

Re: Any chance of a reply to ticket #108161469 please?

Matty,
Promised refund to my direct debit has not materialised (it's been over two weeks) please could you have another look?
Thank you.
Plusnet Help Team
Plusnet Help Team
Posts: 5,623
Thanks: 532
Fixes: 205
Registered: 01-01-2012

Re: Any chance of a reply to ticket #108161469 please?

It looks like it wasn't processed properly.
I've just done it now and it should be with you in the next 10 working days.
Really sorry about this.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
MiltonMan
Dabbler
Posts: 16
Thanks: 1
Fixes: 1
Registered: 02-12-2014

Re: Any chance of a reply to ticket #108161469 please?

Matthew,
Thank you for the speedy response/action - it's much appreciated. Hopefully, it's finally sorted.
Thank you.