Any chance of a reply to ticket #108161469 please?

[#1]

Re-contracted on the 27th July following the price rise e-mail - received bill on the 1st August and discounts not applied correctly - reverted to and charged for broadband at full price (£9.99). Spent 36 minutes waiting to speak to someone in customer support - they promised a refund but nothing has materialised and there has been no reply to the ticket I raised on Monday (3rd August). I would be very grateful if someone could look into this for me - thank you.

[#2]

Apologies for this. It looks like the discounts added were duplicated, hence cancelling each other out. Will get this amended for you, and will refund the last bill.
Matty

[#3]

Matty,
Thanks for sorting this, it's much appreciated. Prompt and efficient service from yourself as usual (why can't the others do it?). Thanks again.

[#4]

Matty,
Promised refund to my direct debit has not materialised (it's been over two weeks) please could you have another look?
Thank you.

[#5]

It looks like it wasn't processed properly.
I've just done it now and it should be with you in the next 10 working days.
Really sorry about this.

[#6]

Matthew,
Thank you for the speedy response/action - it's much appreciated. Hopefully, it's finally sorted.
Thank you.