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Answers please.

annmarie84
Dabbler
Posts: 11
Registered: ‎08-10-2010

Answers please.

Right so today i can use my service.
But can i ask why did you try and take payment when you knew i had a fault on my line? this was not my fault.
Surely i should get some kind of compensation for this, yet you keep sending my txt's saying please pay outstanding bill? why?.
As i stated i have only started using your servce TODAY because of this fault.
7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,750
Thanks: 267
Fixes: 78
Registered: ‎27-04-2007

Re: Answers please.

Hi annmarie84,
Welcome to Plusnet and to the community forums.
I'm sorry to hear about the problems you've had there I will look at your account and see if there is anything I can do to help.
Our billing system, like many others used by similar companies is entirely automated and as such does not bear in mind if there are any other issues with the account or with the service before trying to clear a payment.
I'm sorry that you feel aggrieved by this and can certainly see that we could have handled this with a bit more common sense and sensitivity. By way of a good will gesture I have discounted next month's broadband bill for you, however some restrictions will be in place on your account de to an outstanding payment, these will need to be cleared too.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
annmarie84
Dabbler
Posts: 11
Registered: ‎08-10-2010

Re: Answers please.

Please close this.
Has now been sorted.
Plusnet Help Team
Plusnet Help Team
Posts: 13,750
Thanks: 267
Fixes: 78
Registered: ‎27-04-2007

Re: Answers please.

Good to hear, I'll make support aware of that so the ticket can be closed.
Adam.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Answers please.

not sure, they had another cross posted  where the problem reappeared
Plusnet Help Team
Plusnet Help Team
Posts: 13,750
Thanks: 267
Fixes: 78
Registered: ‎27-04-2007

Re: Answers please.

I guess your not going to tell us where then pierre_pierre?
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Answers please.

if you insist http://community.plus.net/forum/index.php/topic,89628.0.html
JoJo just posted on that
you could also find it by - profile - last posts.
But still I had it in my old codgers brain
Plusnet Help Team
Plusnet Help Team
Posts: 13,750
Thanks: 267
Fixes: 78
Registered: ‎27-04-2007

Re: Answers please.

Thanks PP,
I've alerted Joanne as she's been dealing with annmarie84 so far.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team