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Another reward card email not received!!

Newbie
Posts: 3
Registered: ‎17-08-2020

Another reward card email not received!!

I also have not received my £75 reward card email as promised. Broadband service went live on 28 May 2020. Chased up with Purecard (Blackhawk) on 4 August only to be told that the email had been sent on 21 May 2020 at 00:04 and the offer had now expired as I hadn't activated offer within the 60 days. My argument is how could I have activated the offer without receiving the email in the first place. I have spoken to Plusnet Customer Services who just told me repeatedly the the offer had expired and was told that a manager would contact me within two days, but still waiting.

Is there anybody that can help me with what seems to be a very common problem? I would like the £75 that I was promised.

Moderator's note by Mike (Mav): All caps title/text edited as per Forum rules.
1 REPLY 1
Newbie
Posts: 1
Registered: ‎17-08-2020

Re: Another reward card email not received!!

Hi

Have just joined forum and (PLUSNET) within the last month.

I have received a plusnet card but have spent all day trying to activate or registerIT.

Phoning is a joke and also chat is useless.

Oh dear , what can I do. 

ANGRY and frustrated 

rod