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Another question about plusnet cash back

opritchard13
Hooked
Posts: 6
Thanks: 1
Registered: 26-05-2016

Another question about plusnet cash back

I have seen many people posting about delays with receiving the offer of £50 cash back from signing up with plusnet this year. I am another one of those people, I signed up at the end of March, Internet live from 7th April and completed the cash back form on 14th April. I have been told on numerous occasions it usually arrives within 30 days of completing the form (is there any customer out there who has received it in that time frame?) anyway 42 days later and still no cheque and no update from plusnet.
6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,982
Thanks: 141
Fixes: 46
Registered: 27-04-2007

Re: Another question about plusnet cash back

Hi, opritchard13

 

Sorry to hear this, we do have lots of cashback offers fulfilled within the promised timeframe, apologies yours has become an issue, these are the ones we only tend to hear about.

 

Please send me a PM with your username and I'll get this chased up.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
opritchard13
Hooked
Posts: 6
Thanks: 1
Registered: 26-05-2016

Re: Another question about plusnet cash back

Adam, messaged you my details thanks for your help
Plusnet Help Team
Plusnet Help Team
Posts: 12,982
Thanks: 141
Fixes: 46
Registered: 27-04-2007

Re: Another question about plusnet cash back

Thanks a lot, I've escalated the issue and will take ownership of keeping you updated.

 

I'm relying on an update from another department but imagine I should be able to do so within the next few days.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
opritchard13
Hooked
Posts: 6
Thanks: 1
Registered: 26-05-2016

Re: Another question about plusnet cash back

Hi Adam
Cheque still hasn't arrived and it's been seven days?
Any ideas how long it could take?
Thanks
Olivia
opritchard13
Hooked
Posts: 6
Thanks: 1
Registered: 26-05-2016

Re: Another question about plusnet cash back

Stil not arrived ....
Plusnet Help Team
Plusnet Help Team
Posts: 4,120
Thanks: 813
Fixes: 173
Registered: 25-03-2015

Re: Another question about plusnet cash back

Sorry to hear this.

 

I'll drop an email to our marketing team to get an update for you and keep you updated via the ticket Adam previously had ownership of on your account.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team