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Another plusnet mess

inhost
Grafter
Posts: 182
Registered: ‎06-11-2011

Another plusnet mess

They have done this in the past and when I called to pay by debit card they essentially lied to me and took the wrong amount (much more than the outstanding balance they had created) I spent about 12 hours on the phone sorting it out, I got an apology and was absolutely assured nothing like this would happen again, I informed them at that point I would never be prepared to give anyone at PN my card details over the phone again, they agreed that this was perfectly fair and reasonable.
So fair enough you cant complain too much, they admitted fault admitted it was handled badly, apologised and agreed I would never have to do this again......
Until now.
They made an error in December and did not take payment, they also did not charge the backup credit card I have on my account, I have told them that they can simply add it to the direct debit pre authorisation they have for the next bill, I am fine with that however they wont respond to that they just keep saying.... "I have to call and give them my debit card details over the phone"
I am simply not prepared to do this, they made the mistake I am not going to fix it for them by going down the same path again that they agreed I would never have to do again.
So mow they are saying they will just cut me off if I don't give them my debit card details, nice one plusnet, you have not done me proud, once again, so I just signed up with talktalk as a result.
See you in court I support, Direct Debit cancelled you wont see another penny because of your constant failures and then aggressive attitude.
33 REPLIES
inhost
Grafter
Posts: 182
Registered: ‎06-11-2011

Re: Another plusnet mess

And now because I opened a complaint about the matter the billing team are refusing to communicate with me stating that if I continue to ask questions regarding this now I have a complaint open they will simply revoke access to the customer portal entirely..
Such nice people.
Community Gaffer
Community Gaffer
Posts: 17,683
Thanks: 666
Fixes: 167
Registered: ‎05-04-2007

Re: Another plusnet mess

The billing team have replied to your ticket multiple times advising of how to resolve this, they closed the ticket as they were just continually having to repeat themselves.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
inhost
Grafter
Posts: 182
Registered: ‎06-11-2011

Re: Another plusnet mess

Chris that is simply not true.
Community Gaffer
Community Gaffer
Posts: 17,683
Thanks: 666
Fixes: 167
Registered: ‎05-04-2007

Re: Another plusnet mess

Sorry if I've missed something on the account, but that is the impression I've reached from reading the closed ticket, and the newer ticket that has been replied to by the same person from the billing department.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
inhost
Grafter
Posts: 182
Registered: ‎06-11-2011

Re: Another plusnet mess

Chris, apology accepted, you did in fact get it wrong.
I have asked direct questions, got no direct answers and instead have been threatened with debt recovery despite providing a means of payment and to remove my ability to even discus it if I don't essentially shut up and do what you say.
Community Gaffer
Community Gaffer
Posts: 17,683
Thanks: 666
Fixes: 167
Registered: ‎05-04-2007

Re: Another plusnet mess

From the ticket I've read, you've been advised that due to the way the direct debit failed we cannot resubmit a payment request to it. Also we cannot submit a payment from your card without the CSV number. This is the information given to you several times that you are choosing to not accept.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
inhost
Grafter
Posts: 182
Registered: ‎06-11-2011

Re: Another plusnet mess

Stop twisting this Chris, you are leaving out a VERY significant part.
Community Gaffer
Community Gaffer
Posts: 17,683
Thanks: 666
Fixes: 167
Registered: ‎05-04-2007

Re: Another plusnet mess

Which is?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
inhost
Grafter
Posts: 182
Registered: ‎06-11-2011

Re: Another plusnet mess

Read it again.
Community Veteran
Posts: 26,746
Thanks: 959
Fixes: 10
Registered: ‎10-04-2007

Re: Another plusnet mess

Straight question: have you given them the CSV number?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
inhost
Grafter
Posts: 182
Registered: ‎06-11-2011

Re: Another plusnet mess

No, this tells me you did not even bother reading the first post.
Community Veteran
Posts: 26,746
Thanks: 959
Fixes: 10
Registered: ‎10-04-2007

Re: Another plusnet mess

I read the first post. You have cancelled the DD. How else do you expect your bill will be paid?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 3,424
Thanks: 19
Registered: ‎18-01-2013

Re: Another plusnet mess

So how have you offered to pay PN ?
All you seem to do is moan about them then make it as hard as possible to enable them to resolve the issue. Reading back through your previous posts confirms this time after time.
You moan about the fact they are too busy and about the call waiting times but you have them running around in circles spending time trying to resolve your issues - in many cases your arguments are valid but you appear to do very little to help them and seem to revel in making a mountain out of a molehill.
Community Veteran
Posts: 6,735
Thanks: 12
Registered: ‎02-02-2008

Re: Another plusnet mess

I don't think any payment or resolution is expected or requested. The clue is in the first post:
Quote
See you in court