Another plusnet mess
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Another plusnet mess
30-01-2014 1:22 PM
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So fair enough you cant complain too much, they admitted fault admitted it was handled badly, apologised and agreed I would never have to do this again......
Until now.
They made an error in December and did not take payment, they also did not charge the backup credit card I have on my account, I have told them that they can simply add it to the direct debit pre authorisation they have for the next bill, I am fine with that however they wont respond to that they just keep saying.... "I have to call and give them my debit card details over the phone"
I am simply not prepared to do this, they made the mistake I am not going to fix it for them by going down the same path again that they agreed I would never have to do again.
So mow they are saying they will just cut me off if I don't give them my debit card details, nice one plusnet, you have not done me proud, once again, so I just signed up with talktalk as a result.
See you in court I support, Direct Debit cancelled you wont see another penny because of your constant failures and then aggressive attitude.
Re: Another plusnet mess
30-01-2014 5:04 PM
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Such nice people.
Re: Another plusnet mess
30-01-2014 5:06 PM
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Re: Another plusnet mess
30-01-2014 5:15 PM
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Re: Another plusnet mess
30-01-2014 5:18 PM
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Re: Another plusnet mess
30-01-2014 5:22 PM
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I have asked direct questions, got no direct answers and instead have been threatened with debt recovery despite providing a means of payment and to remove my ability to even discus it if I don't essentially shut up and do what you say.
Re: Another plusnet mess
30-01-2014 5:25 PM
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Re: Another plusnet mess
30-01-2014 5:27 PM
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Re: Another plusnet mess
30-01-2014 5:27 PM
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Re: Another plusnet mess
30-01-2014 5:34 PM
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Re: Another plusnet mess
30-01-2014 5:42 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Another plusnet mess
30-01-2014 5:43 PM
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Re: Another plusnet mess
30-01-2014 5:53 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Another plusnet mess
30-01-2014 5:55 PM
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All you seem to do is moan about them then make it as hard as possible to enable them to resolve the issue. Reading back through your previous posts confirms this time after time.
You moan about the fact they are too busy and about the call waiting times but you have them running around in circles spending time trying to resolve your issues - in many cases your arguments are valid but you appear to do very little to help them and seem to revel in making a mountain out of a molehill.
Re: Another plusnet mess
30-01-2014 6:00 PM
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Quote See you in court
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