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Another overcharge thread

alexwoodage
Interested
Posts: 2
Thanks: 1
Registered: ‎03-06-2019

Another overcharge thread

Hi All,
I am still bring overcharged for my broadband package. I have spoken with Plusnet support and have been told it is an on going issue and that I will be credited/refunded all monies overcharged, but no one has any idea how long this will take.
I am being overcharged around £12 per month.
Looking at the forums it appears this issue has been going on since around Sep/Oct last year.
Does it really take this long to resolve the billing issues?
1 REPLY 1
RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Another overcharge thread

 

Hi Alex,

 

Thanks for highlighting this, I'm really sorry that you've been overcharged - I've raised a complaint ticket for you here with further info.

 

Best wishes

 

Dave