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Another one being billed after leaving

TryingToLeave
Newbie
Posts: 1
Thanks: 1
Registered: 05-09-2017

Another one being billed after leaving

Why are you trying to take money off me after I've left?

 

Why are you impossible to contact, you're an internet company in the 21st century!. No email address, Live Chat is always unavailable, and I'm not waiting an hour on the phone to find out what's going on. I had to sign up to this forum just to try and contact you.

 

Wondering exactly which awards your customer service has won recently .... it used to be good, now - not so much.

 

I've cancelled my direct debit, either contact me to resolve this or stop hassling me. The ball is in your court, I've spent enough time on this.

9 REPLIES
Skimzy
Newbie
Posts: 4
Thanks: 1
Registered: 22-07-2017

Re: Another one being billed after leaving

Ditto. An utter joke for customer service. I've also cancelled d/d and not prepared to wait the standard 30min wait to speak to someone Sad
Browni
Aspiring Hero
Posts: 2,281
Thanks: 776
Fixes: 45
Registered: 02-03-2016

Re: Another one being billed after leaving

Cancelling Direct Debits isn't the best way to go about things as Plusnet will simply place a missed payment record in your credit file and that will be there for 6 years.

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
Jonpe
Aspiring Champion
Posts: 1,925
Thanks: 498
Fixes: 6
Registered: 05-09-2016

Re: Another one being billed after leaving


Browni wrote:

... and that will be there for 6 years.

Unless you challenge it with the credit reference agency.


 

Browni
Aspiring Hero
Posts: 2,281
Thanks: 776
Fixes: 45
Registered: 02-03-2016

Re: Another one being billed after leaving

What is there to challenge? The bill is either paid or unpaid.

A correction notice may be added -

A notice of correction is a note that gives further explanation of the information on your report which is not necessarily wrong, but you believe might give lenders a misleading impression of you. For example, you might want to explain that a period of missed payments was due to a redundancy or a change in family circumstances.
I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
Plusnet Help Team
Plusnet Help Team
Posts: 8,965
Thanks: 2,821
Fixes: 441
Registered: 21-04-2017

Re: Another one being billed after leaving

Hello there.

 

Sorry to see your account wasn't cancelled following your migration.

I've sorted this out for you now. Apologies for the inconvenience caused.


Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 8,965
Thanks: 2,821
Fixes: 441
Registered: 21-04-2017

Re: Another one being billed after leaving


Browni wrote:

Cancelling Direct Debits isn't the best way to go about things as Plusnet will simply place a missed payment record in your credit file and that will be there for 6 years.


Just an FYI here. We don't credit check customers for broadband or home phone accounts.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Jonpe
Aspiring Champion
Posts: 1,925
Thanks: 498
Fixes: 6
Registered: 05-09-2016

Re: Another one being billed after leaving

@Gandalf  Not much point going to the trouble of credit checking since the bulk of the charges have to be paid in advance.

Skimzy
Newbie
Posts: 4
Thanks: 1
Registered: 22-07-2017

Re: Another one being billed after leaving

Thanks Gandalf.. It's as you suggested.. Increased charges after my 1 year contract expired. Would have been good customer service to have been reminded of increase. Another Fail another Customer left them. I've paid in full and closed my account. Good riddance. I'll be bad mouthing them to all and sundry.
Plusnet Help Team
Plusnet Help Team
Posts: 8,965
Thanks: 2,821
Fixes: 441
Registered: 21-04-2017

Re: Another one being billed after leaving

I think I suggested that over here?

 

Increased charges after my 1 year contract expired. Would have been good customer service to have been reminded of increase.

We'd advise of the cost of your broadband service will be after your contract expires in your welcome email. We don't have an option to send out reminders for this, but I'll pass your feedback on.

 

I've paid in full and closed my account. Good riddance. I'll be bad mouthing them to all and sundry.

Sorry to hear that Sad all the best.

 

EDIT: Fixed link.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team