Another one being billed after leaving
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Another one being billed after leaving
05-09-2017 8:49 PM
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Why are you trying to take money off me after I've left?
Why are you impossible to contact, you're an internet company in the 21st century!. No email address, Live Chat is always unavailable, and I'm not waiting an hour on the phone to find out what's going on. I had to sign up to this forum just to try and contact you.
Wondering exactly which awards your customer service has won recently .... it used to be good, now - not so much.
I've cancelled my direct debit, either contact me to resolve this or stop hassling me. The ball is in your court, I've spent enough time on this.
Re: Another one being billed after leaving
05-09-2017 8:57 PM
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Re: Another one being billed after leaving
05-09-2017 9:40 PM
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Cancelling Direct Debits isn't the best way to go about things as Plusnet will simply place a missed payment record in your credit file and that will be there for 6 years.
Re: Another one being billed after leaving
05-09-2017 10:34 PM
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@Browni wrote:
... and that will be there for 6 years.
Unless you challenge it with the credit reference agency.
Re: Another one being billed after leaving
05-09-2017 10:49 PM
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A correction notice may be added -
A notice of correction is a note that gives further explanation of the information on your report which is not necessarily wrong, but you believe might give lenders a misleading impression of you. For example, you might want to explain that a period of missed payments was due to a redundancy or a change in family circumstances.
Re: Another one being billed after leaving
06-09-2017 12:39 PM
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Re: Another one being billed after leaving
06-09-2017 12:40 PM
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@Browni wrote:
Cancelling Direct Debits isn't the best way to go about things as Plusnet will simply place a missed payment record in your credit file and that will be there for 6 years.
Just an FYI here. We don't credit check customers for broadband or home phone accounts.
Re: Another one being billed after leaving
06-09-2017 6:57 PM
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@Gandalf Not much point going to the trouble of credit checking since the bulk of the charges have to be paid in advance.
Re: Another one being billed after leaving
06-09-2017 9:12 PM
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Re: Another one being billed after leaving
06-09-2017 9:20 PM - edited 06-09-2017 9:21 PM
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I think I suggested that over here?
Increased charges after my 1 year contract expired. Would have been good customer service to have been reminded of increase.
We'd advise of the cost of your broadband service will be after your contract expires in your welcome email. We don't have an option to send out reminders for this, but I'll pass your feedback on.
I've paid in full and closed my account. Good riddance. I'll be bad mouthing them to all and sundry.
Sorry to hear that all the best.
EDIT: Fixed link.
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