Can someone at PN please explain why I am still being billed for Caller Display which I cancelled on 26th March and correct it?
On the Call Features page, it still says:
"You currently have an order in progress to remove call features
Your call feature(s) will be removed from your account on the next working day.
Please note: If you've requested to remove any call features, you cannot add or remove any further features until this is complete."
This 'next working day' has so far lasted two months and I am still being billed. I have raised this before, but nothing has been done about it - more great customer service with PN doing me proud!
I assume this is yet another of PN's systems that don't work properly, like the referrals system which still hasn't paid out from almost a year ago, the ticketing system that e-mails customers with a ticket number that doesn't exist, customer services staff that say a problem is resolved when it isn't....I could go on....
When will this problem be corrected and my account credited with the months I have been charged for?
To avoid any doubt, when I say 'corrected' I mean 100% corrected, put right, fixed and resolved completely. I do NOT mean PN's definition of 'resolved', which is a word used to fob off customers when a problem has not in any way been corrected and still exists.
Sheer frustration with PN systems that don't work properly and customer services staff who are unable to over-ride the inoperative PN systems and correct problems leads me to sarcasm!
Thank you.
