Another customer waiting for £50 cashback.

[#1]

I got the email, filled out the form and was told my £50 cashback would take up to 30 days to arrive........it's past the 30 days now and it still hasn't arrived.
Why are so many people having their cashback's delayed ? it would take a couple of minutes to get the thing sent out to us. I can't help but feel that these delays are being done on purpose in the hope that the customer would eventually forget about it.

[#2]

Hi scott, welcome to the forums!
I've checked your account and can confirm it's recorded correctly that you have redeemed your cashback. I can assure you that we are not delaying cashback on purpose and I do apologise for any inconvenience caused by the delay.
We're currently expecting your cheque to be with you around 13/04/16.