Another cashback not received

[#1]

HI 

We've been with plusnet since october last year and have still not received the cashback from the signing on offer. I did get in touch through the online messages but it still hasn't turned up , can you help please?

Thanks , Cresad

[#2]

Thanks for getting in touch @cresad and apologies for the delayed response.

I'm sorry to hear that you haven't received your cashback yet.

As this matter concerns account sensitive information I'm afraid we can't go into detail via social media but I've raised a ticket on your account regarding this which can be viewed by going here.

Let us know if there's anything else we can help with