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Another Final Bill query

ado
Newbie
Posts: 8
Thanks: 1
Registered: 10-07-2015

Another Final Bill query

Hi
I left Plus net on 25th August (see ticket 109739813) but your systems seems to think only my phone has been transferred i.e. account now Unlimited (Contracted without Phone) .
I've had a credit note of £13.76 today but this is too low as I was due nearly all of a month back.
Please can you sort it out so I get my final bill and don't get any more bills in the future.
Thanks
Adrian
3 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Another Final Bill query

Should be all sorted. It's due to a delay in the ticket being picked up by our billing team, so my apologies for this.  You are correct in that the full month is due back to I have arranged to get the rest refunded.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
ado
Newbie
Posts: 8
Thanks: 1
Registered: 10-07-2015

Re: Another Final Bill query

Thanks Matty.
Had a strange email last night - not aware that I had an outstanding balance?  Anyway we'll see what happens.
"Thank you for clearing the outstanding balance on your
Unlimited (Contracted without Phone) account. Your account has now been reactivated.
,,,
Payment amount: £12.49
Date taken:    4th September 2015 "
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Another Final Bill query

You didn't really, but as the billing ran, it created a charge. We have correctly written this off for you.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet