Another Final Bill query

[#1]

Hi
I left Plus net on 25th August (see ticket 109739813) but your systems seems to think only my phone has been transferred i.e. account now Unlimited (Contracted without Phone) .
I've had a credit note of £13.76 today but this is too low as I was due nearly all of a month back.
Please can you sort it out so I get my final bill and don't get any more bills in the future.
Thanks
Adrian

[#2]

Should be all sorted. It's due to a delay in the ticket being picked up by our billing team, so my apologies for this.  You are correct in that the full month is due back to I have arranged to get the rest refunded.
Matty

[#3]

Thanks Matty.
Had a strange email last night - not aware that I had an outstanding balance?  Anyway we'll see what happens.
"Thank you for clearing the outstanding balance on your
Unlimited (Contracted without Phone) account. Your account has now been reactivated.
,,,
Payment amount: £12.49
Date taken:    4th September 2015 "

[#4]

You didn't really, but as the billing ran, it created a charge. We have correctly written this off for you.