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Another Customer Waiting For A Refund

KYCOX1962
Interested
Posts: 1
Thanks: 1
Registered: ‎15-01-2019

Another Customer Waiting For A Refund

I joined plusnet 3 Jan 2019 , joined online for unlimited broadband and phone .  Paid £18.99.  My husband then decided we needed fibre for our Smart TV .   I called within 24 hours and cancelled and was given a new account and upgraded to unlimited fibre and paid again.  I was promised a refund on my old account 10 days ago , two call later and despite promises no sign of it .  I call every wednesday .  It looks like my New Year Resolution is calls to PLusnet but I will not give me and let you steal my money .  I am now considering cancelling my Fibre Unlimited and I have not been impressed with the customer service so far . 

I thought that when Orange became EE and plusnet  and the call centre were now UK based things would have improved ??  Restore my faith -  account [Removed].

 

Moderator's note by Adie (Dvorak) removed all caps title as per Forum rules

Moderator's note by Adie (Dvorak) removed account name as it's a public forum

1 REPLY 1
pudsack
Hooked
Posts: 9
Registered: ‎12-01-2019

Re: Another Customer Waiting For A Refund

Don't hold your breath. I've been waiting 39 days now since I cancelled.